1. Packages are generally dispatched within 2 days after receipt of payment and are shipped via in house delivery teams, reputed national couriers with tracking.
2. Shipping fees if applicable, includes handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
3. Boxes / packages are amply sized, and your items are well-protected.
4. Our internal delivery team and courier partners will be able to deliver the shipment to you during working days between Monday through Saturday: 9am to 7pm. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.
5. As soon as your package ships, we will email you your package tracking information.

Payments

We support the following payment options:

1. Credit Card
2. Debit Card
3. Net banking

There are no hidden charges. You pay only the amount that you see in your order summary at the time of check out. If you see any charges on your credit/debit card for purchases made but you have never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf. If you're still unable to recognize the charge, please report the unauthorized purchase within 30 days of the transaction so that we can look into it. Please email us at store email Id

In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking), etc. Kindly also check if your Internet connection has been disrupted in the process.

If your account has been debited after a payment failure, it is normally rolled back to your account within 7 business days. You can email us on store email Id with your order number for any clarification.

Cancellations and Returns

You as a customer can cancel your order anytime up to the cut-off time of the slot i.e. before the product gets dispatched for which you have placed an order by calling our customer service or directly on the website. In such a case we will refund any payments already made by you for the order as a Store Credit, which can be used on future purchases. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

Grievance Redressal

For any grievances, please call us on +91 90692 69269 or email on care@sudhanya.net. If you are not satisfied with the response, please contact us at grievance@sudhanya.net. We should be able to revert in 7 working days. 

We at Sudhanya are confident to resolve all matters amicably and work towards customer satisfaction. If unresolved all matters should be resolved as per the governing law and jurisdiction of Hyderabad,